Liam:【Oh they can take payment in RMB right, if they could receive payment in RMB, please honey just help me to pay for the tax code , I'll transfer your money back to your account once the account is being updated in 24 hours time after we make the payment okay please my love.】(哦,他们可以接受人民币付款,对吧,如果他们可以收到人民币付款,亲爱的,请帮我缴税获得税号,我们付款后24小时内账户会更新,我会把钱转回你的账户,好吗,亲爱的。)
Liam:【Ok my princess please just help me to make the payment, you know the money can't be debited from my bank account now, due to some policies, I promise to pay you back your money once the account is being updated okay, I won't disappoint you, or let you down.】(我的公主,请帮我付款,你知道由于一些政策,这笔钱现在不能从我的银行账户上支出,我保证一旦账户更新,就把钱还给你,好吗,我不会让你失望,或者让你难过的。)
Liam:【Once the account is being updated, you'll transfer your money back your bank account okay my honey .】(一旦账户更新了,你就把钱转回你的银行账户好吧,亲爱的。)
王先生回复她:【Oh honey let's wait for their reply okay , and please can you send me the screenshot of what you discuss with the customer care please okay?】(哦,亲爱的,让我们等待他们的回复,好吗?你能把你和客服讨论的内容的截图发给我吗?)
Liam:【Honey they've replied back to us, with their correspondence agent account, so now you can make the payment to their account, and send them proof of payment once you make the payment, and also let me know after you make the payment please okay, and please do as the bank instructed okay ?】(亲爱的,他们已经回复我们了,是用他们的相应的代理账户,所以现在你可以付款到他们的账户了,付款后发给他们付款证明,付款后也告诉我,好吗,请按照银行的指示去做好吗?)
王先生:【Honey please I don't really understand what do you mean , please explain better for me, do you mean you can't make the payment now or what ?】(亲爱的,我不是很明白你的意思,请你解释一下,你是说现在不能付款还是什么?)
梁雪莹解释了半天,王先生终于明白了,并承诺会连同贷款利息一并还给她的,甚至两倍的利息都行。
有了这句话,梁雪莹也放了心,开始了转账操作。
几分钟后,转账成功。她将汇款成功的页面发给了银行客服,同时也发给王先生看。
王先生疑惑地问她:【Honey what is this ?】(亲爱的,这是什么?)
此时,梁雪莹收到了银行客服的信息:【We acknowledge your receipt of your payment. LENDERS EQUITY BANK would let you know, once we are able to confirm the payment into our correspondence’s account. Thank you for your anticipated cooperation.】(我们确认收到了你的付款凭证。LENDERS EQUITY银行想让你知道,一旦我们的相应的账户收到付款,我们会及时确认。感谢您积极的合作。)
她将消息发给了王先生。
王先生立马回复了她:【Wow honey you've made the payment to the bank right , thanks a lot my love for your help and assistant, and I promise to pay you back your money once the tax code is being updated okay ?】(哇,亲爱的,你已经付款给银行了,谢谢你的帮助,我保证一旦税号更新了,就把钱还给你,好吗?)
梁雪莹从他的话里行间,都能感受到他的高兴,甚至都快手足舞蹈了吧。
她又将银行客服的话转述给王先生。
【As regards your income tax update, please be kindly informed that It will take 24 hours to update your income tax once we receive your payment in our agent's account.】
王先生回复她:【I'll leave now to have brief meeting with my workers, I'll talk to you tomorrow okay, and I just hope and pray the bank would get back to us, and get our account updated in 24 hours time . 】(我现在要去和我的员工开个简短的会,明天再和你谈,好吗?我只希望并祈祷银行能给我们回复,并在24小时内更新我们的账户。)
他发消息过去:【Honey, hope all is well? I didn't receive a message from you this morning? Are you much busy today?】(亲爱的,希望一切都好吧?我今天早上没有收到你的消息?你今天很忙吗?)
梁雪莹回复他:【我很不好。】
半个小时前。
正好是下午三点,梁雪莹便掐着时间,向银行客服询问否收到了款项,是不是可以给王先生的银行账号解锁了。
可银行客服的回答,让她大吃一惊:【We haven’t been able to confirm the payment, kindly check your bank and place the funds on a call back so your money can be returned to your account immediately.】(我们还没有能够确认付款,请检查您的银行,打电话将资金撤回,这样你的钱可以立即返回到您的帐户。)
梁雪莹立马意识到不对劲,追问道:【为什么你们无法确认付款?】
客服回答:【Because you have issues with your bank.】(因为你的银行出了问题。)
客服回答她:【We can’t deal with that. You can make another payment and we will deal with that later. We have to open complain between the two banks to check and which might take 7 working days to be sorted out.】(我们不能这么做。您可以再付一次款,我们稍后再处理。我们必须启动两家银行之间的投诉来检查,可能需要7个工作日才能解决。)
梁雪莹气笑了。
这客服当我是智障吗?一次付款有问题,我还会再付一次款吗?
她回道:【如果我不能上联系收款方,让他退回钱款,我只能联系警察,让警察去联系他了。】
客服回复她:【Yes you can, but we have to open complain between?the two banks to check and which might take 7 working days to be sorted out.】(是的,你可以,但我们必须启动两家银行之间的投诉来检查,可能需要7个工作日才能解决。)
王先生回复她:【Your bank should be able to recall the remittance because I think the problem may be coming your bank honey , this should be the reason the correspondence agent can't confirm the payment honey . 】(亲爱的,你的银行应该能够收回汇款,因为我认为问题可能出在你的银行,这应该是银行代理无法确认付款的原因。)
王先生却一再安抚她说:【Honey, let be patient and wait for the bank to see their message back to us okay ? 】(亲爱的,耐心点,等银行给我们回消息,好吗?)
他又继续道:【Honey , ask them if we are going to get a refund back once they have sorted out the issues within the two banks okay ?】(亲爱的,问问他们,一旦他们解决了两家银行内部的问题,我们是否会得到退款好吗?)